Refund policy

Every laptop we sell is renewed, not new. And every one comes with a warranty in writing.

14-day warranty

Covers hardware faults on the unit you received — screen, keyboard, motherboard, ports, battery, charging.

If something stops working within 14 days of delivery, message us on WhatsApp. We repair it, replace it, or refund it. You choose.

Not covered: physical damage, liquid damage, cracked screens, software problems caused after delivery, or any unit opened or repaired somewhere else.

15-day returns

Changed your mind? Send it back within 15 days of delivery for a full refund.

The laptop must come back in the same condition it arrived, with the charger and everything else that came in the box.

How to start a return or warranty claim

1. WhatsApp us on +971 56 265 5845 with your order number
2. Tell us what's wrong — a short video helps us move faster
3. We arrange collection, or you drop it at the shop
4. Refunds are processed within 7 working days of us receiving the unit

Refunds

Cash on Delivery orders are refunded in cash, or by bank transfer if you prefer. Card orders go back to the same card.

What "renewed" actually means

These are used business laptops, professionally cleaned, tested, and restored to full working order. Expect light cosmetic marks on the body — this is normal on a renewed unit and does not affect performance. We do not sell them as new, sealed, or boxed.

If anything about the condition is unclear before you buy, message us and we'll send a photo or video of the exact unit.

Come and see it first

You are welcome to test any laptop in the shop before paying.

Top Tech UAE
JNP Signal, Malhia Road, Industrial Area 2, Sharjah, UAE
WhatsApp: +971 56 265 5845
Email: toptechuaeowner@gmail.com